Saturday, September 19, 2009

InfoTrends Needs to find a new business model

$295 for a one time purchase of one reports ain't got a future going forward. No doubt it's good information in one place. No doubt it will be worth the price to someone. But high price reports doesn't have much of future going forward, in my not s humble opinion.

There's a couple of better models emerging. When I get a chance I'll put it into a report and sell it for whatever the traffic will bear. Meanwhile I'll keep focused on TransPromo Live by Lee Gallagher. "An open discussion on Transpromo and it’s potential applications."

From the InfoTrends buy site:
The term “TransPromo” is used to describe documents that include marketing, educational, informational, or other messaging presented alongside transaction information—whether in print or online. This strategic assessment is designed to familiarize readers with the challenges confronted by today’s marketing executives, the importance of transaction documents as a communications tool, and provide a better understanding of the TransPromo concept.

Features
  • Introduction
  • The Marketing Communication Challenge
  • Transaction Documents
    Definition
    Cutting through the Clutter
    Relevant Consumer Touchpoints
    Managing the Customer Relationship Lifecycle
  • What is TransPromo?
    The History of TransPromo
    TransPromo Benefits
    The TransPromo Opportunity
  • Key Considerations and Enablers
    Achieving Organizational Alignment
    The Right Offer for the Right Recipient
    Measurement and Tracking
    Digital versus Offset Printing
    Worldwide Placements of Ultra High-Volume Production Color Devices
    Enterprise TransPromo Publishing Systems
    The Lifecycle Discussion
    Making the Complex Simple
  • TransPromo… Why Now?
    TransPromo Benefits
    Cost-Effectiveness
    A Post-Sales Communication
    Call Center Cost Savings
    Personalization Attracts Attention!
    The e-Presentment Migration
    Increased Personalization = Increased Response Rate
    Targeting Customers to Build Loyalty and Retention
  • Multi-Channel Marketing Campaign Management
  • QR Codes
  • Conclusion
  • Appendix: TransPromo Examples
    Humana, Inc.
    UMassFIVE
    Veterinary Metrics

Huge Score for Ricoh (UK). XRX and HP better get on the stick for MPS.

Twenty countries across Europe should make it much easier to expand into the States. Keep on eye on Infoprint, Ikon and Independents in the USA.

Ricoh’s strong heritage in sustainability and approach to environmental reporting were key success factors.

The ‘Next Generation Print – Europe Project’ could be followed by Next Generation Print -USA Project. The most plausible path might be "Next Generation Print-California' Or "Next Generation Print -Atlanta" Or "Next Generation Print - High Falls, NY. Or "Next Generation Print - PS 96".
Ricoh delivers next generation print to Unilever across Europe:
"London, UK, 17 September 2009 – Ricoh Europe, office and production printing solutions expert has signed an extended contract with existing customer Unilever. The five year contract sees Ricoh extend its Managed Print Services (MPS) for Unilever from five to twenty nine countries across Europe.
. . .

Ricoh's Managed Print Services will be offered as a flexible two-tier model where the scope of the service varies according to the size of the Unilever site. The service includes an assessment of the current document output including security and document bottlenecks. Ricoh Managed Print Transformation Services will reveal hidden costs and then optimise devices while focusing on reducing the environmental impact of energy and paper consumption.

Ricoh and Unilever agreed a selection of multifunctional devices and printers which will be connected to Unilever’s network. The home office solution includes Ricoh’s energy efficient Gelsprinters with GelJet technology. These highly efficient printers not only conserve energy resources but also massively cut energy costs, perfectly aligning with Unilever’s Green IT strategy. The home office solution cost model also gives Unilever visibility of their home worker’s usage.

Ricoh is also providing reporting at site, country and European level utilising @Remote Enterprise-Pro, Ricoh’s remote management tool. This will increase Unilever’s visibility of energy consumption, print volumes, CO2 emissions and toner recycling. The environmental reporting will be incorporated in the overall Green IT metrics.


Deal may give KKR "a 16.5% stake in" EK. Go Print!

I thought it was going to be Japan money.

Not a surprise that it would be KKR. What is very cool (2me) is that it might get Print on KKR's radar. That increases the chance of a Creo spin off. That means they can unlock the value of integrating the offset workflow.

For the last couple of weeks, the price of EK finally moved. I couldn't figure out why. It didn't make sense(2me) that was about "social media" and Twitter and buzz. Now it seems a bit more clear. Meanwhile, XRX was over $9 last time I looked. Hmmm.... Canon? Fuji? Canon+Fuji? (naw.)

Whatever happens next, it's good for my IRA and great for Print. I think to myself, What a Wonderful World.

story at Bloomberg
a refinancing deal that may give KKR a 16.5 percent stake in the imaging company.

George Fisher, a former Kodak chairman, is one of KKR’s senior advisers.

And at the WSj Blog:
Kodak and KKR: Distressed Debt Investing 101 - Deal Journal - WSJ:
KKR is taking the lead on $700 million in debt financing for Eastman Kodak, and charging the struggling camera and printer maker sky-high interest rates.

"KKR will buy up senior secured notes carrying interest rates as high has 10.5%, which is twice the blended interest rate that Kodak is paying on its current debtload. The firm will also receive warrants to convert the debt into 53 million Kodak shares.
. . .
Most interestingly is what the deal says about KKR and private equity generally. The firm built by Henry Kravis defined the LBO model of borrowing lots of money to snap up entire companies. With deals like Kodak, KKR is essentially acting as a lender of last resort, while gaining the potential upside of owning a piece of the company’s equity in the future. It can be a safer bet than the gigantic buy outs that made KKR famous.

Friday, September 18, 2009

TwitterSchool: The Value of Print

ToughLoveforX #KM POV: Twitter is interesting(4U) environment. If interesting(4u) = interesting(2me), twitterstrings entangle |#revolutionizescience

ToughLoveforX #KM POV: If interesting(4U )= interesting(2me) , I follow. Autofollow creates a false metric. |#revolutionizescience

ToughLoveforX #KM POV:Interesting(4U)=interesting(2me) is a good metric for info xchange. Fair xchange -> sustainability |#revolutionizescience

ToughLoveforX #KM POV: process metrics: Follow then RT then DM. Tweet @ is public process metric. To make public is to publish. |#revolutionizescience

ToughLoveforX #KM POV: # tag is filter for interesting(2me). Creates value by reducing energy needed to discover = value of Print.|#revolutionizescience

Video (previously TV) and Print are medium that enable discover. The web is about search. TV and Print require much lower energy. You can tell because it's so easy to fall asleep in the presence of TV and Print. It's almost impossible to fall asleep at the screen.

The new capability of TV and Print is to emit data that can be understood as process metrics and therefore have the potential of creating the value of actionable information.

Thursday, September 17, 2009

InfoPrint first to issue statement on Google in Printed Books

Google has teamed up with On Demand Books to offer Print-On-Demand publishing for two million out-of-copyright books.

The story at
Publisher's Weekly.
Times Online (UK)
E Week
LA Times
Cnet News (pix)
San Jose Biz Journal

@Sandraz (Sandra Zoratti, Vice President of Global Solutions Marketing says:
“Today’s news from Google and On Demand books is a boost of adrenaline to the print on demand industry. Despite the headlines on the boom in electronic books, readers still generally prefer printed copies – after all, how can you pass on a book you love to your friend, if it is kept on an e-reader?

The problem has always been how to create a decent business case around producing more niche titles, for an important audience that is less interested in reading on a computer screen than in holding a printed and bound version in its hands. Print on demand solves this, as well as the waste issue around pulping books that go unsold from larger print runs. With Google taking the first big step in this direction, it is likely many other well-known brands will follow suit.”
I say,
End of Print? Ha! As long as they don't get it, I get to buy more under valued stock. The biz model for books going forward is "Read for Free. Pay for Print."

Go Print!
I bet Amazon will respond by looking for a distribute and print network to keep Google out of the book business. Once they get the contextually accurate ads in the form of QR and one tag line in the right hand column we'll get pretty close to Books free-to user, paid for by appropriate advertising to the "printernet". Way cool!

And either BN or Borders will contract with part of that network instead of spending the money for an Espresso Machine.

The story at
Publisher's Weekly.
Times Online (UK)
E Week
LA Times
Cnet News (pix)
San Jose Biz Journal

And then there's Toshiba

Notice that the release is in Asia. The States? A secondary market.
From ContactlessNews
Thursday, September 17, 2009 in News

Toshiba Corp. announced that it has developed a full-color, automated electronic passport printer, VP-P450, that integrates all functions for e-passport personalization.

The company will be demonstrating the printer at the Fifth Symposium and Exhibition on ICAO, CARTES & Identification and CARTES in Asia before it official launches in the spring 2010.

With the cabinet-sized VP-P450 Toshiba introduces an e-passport solution that supports the functions and throughput required in central passport printing offices while achieving a size that makes it suitable for installation in consulates.

The printer outputs in full color and automates a series of processes including: feeding blank passports into the printer, lamination, encoding of IC-chip

Will Canon move world headquarters to Long Island?

Is Toyota a Japanese car maker or an American car maker or The Global Car Maker.

The story below might just be part of the negotiations for the money Canon got from New York State. But, this is the new normal. Only time will tell.

from Newsday.
Canon exec to propose Melville as world headquarters
September 17, 2009
By JAMES BERNSTEIN james.bernstein@newsday.com
When Canon USA Inc. chief executive Joe Adachi travels to the company's worldwide headquarters for a meeting in Tokyo next month, he will propose that the giant imaging company relocate its world headquarters to Melville.

Adachi's plan came at a news conference earlier this week attended by Gov. David A. Paterson, who announced for at least the third time that Canon will remain on Long Island - at new digs in Melville.

"We have a worldwide meeting in Tokyo, and I'd like to try to bring world headquarters to Melville," said Adachi, who will meet with Canon chief executive Fujio Mitarai.

Adachi laughed when asked later whether such a move was a possibility.

"That is my dream," he said, citing his love of the United States. He noted that the economy in Japan is slow, and that the government there may raise taxes on corporations in the country.

Nice work, Katie Maller. I knew I was right to add EFI to the portfolio

I put EFI in to my "printernet" portfolio at 10.768. At 2:52pm EDT it's 12.06. Just keep taking advantage of PRINT IS DEAD. Any way, I got my email from Katie a couple of hours ago. Instead of me having to wade through everything now, I can wait till later.

Just a friendly suggestion.
The format of your email is perfect for tweeting. It hasn't gotten on my radar so you may be already doing that.

And....
If you use a tinyurl or a QR code, you could have all your PSPs have a clickable postcard that would make a great leave behind for the sales force. If it were a TinyPurl and it took the customer to a video at YouTube, I'm thinking your folks stay top of mind. Plus then I could listen instead of read. Less work(2me), which is of course all I really care about it.

Here's what I mean about the print piece:

EFI Extends Fiery Leadership in Digital Production Printing with its Latest Product Innovations

http://tinyurl.com/muplxd
qrcode
QR code generator


Anyway, keep those cards and letters coming.

Here's Katie's email:

EFI Extends Fiery Leadership in Digital Production Printing with its Latest Product Innovations

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1330904&highlight=

EFI Reaches New Level of Integration with Embedded JDF Technology

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331083&highlight=

Advanced Fiery Technology Now Available on Konica Minolta Color Digital Presses

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1330913&highlight=

Ricoh and EFI Introduce Powerful Fiery QX100 for the Production Printing Market

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331037&highlight=

EFI Launches High Performance Fiery Server Designed for Ricoh Black-and-White Digital Imaging Systems

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsarticle&id=1331087&highlight=

EFI Launches High Performance Fiery Server for New Xerox DocuColor Digital Presses

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331086&highlight=

Print MIS and Workflow News

EFI Web Control Center Manages Remote Proofing and Printing

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1330972&highlight=

EFI and xpedx Enter National Reseller Agreement, Expand Technology Collaboration for Printers

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331098&highlight=

EFI Previews Enhancements to Pace MIS at PRINT 09, Announces Hosted SAAS Option

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331084&highlight=

EFI Makes Anytime, Anywhere Scheduling Control Possible with Launch of PrintFlow Web

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331084&highlight=

Heeter Direct Upgrades to EFI Pace Solution to Strengthen JDF Workflows, Further Streamline Operations

http://www.ir.efi.com/phoenix.zhtml?c=117454&p=irol-newsArticle&ID=1331565&highlight=


Can anyone help me understand what's going on with 2D codes on indicias?

A few weeks ago I got some mailings from financials with 2D codes. Then this morning I got a UPS package from Amazon with a 2D code. This is not a consumer facing application.

On the other hand, my e buddies have been telling me that 2D are too something to be used for process logistics metrics.

But, that statement is being contradicted by what I see. If what I think I'm seeing is true, it could be huge to produce process logistic metrics in education. Real time process metrics fixes about 40% of bottom of the pyramid high school education.

If it's too uncomfortable using a real name with links to your outfit, feel free to use anon or make up a really cool name and give everyone a smile along with some really important(2me) information.

Print, What's Next? I don't know but it's going to come from Japan

revised 8:12 am EDT. data point on Japan and the Yen from Seeking Alpha http://tinyurl.com/n3q3wo

The under appreciated titans of Print are in Japan. Fuji, Screen, Cannon, KM and probably many others that are not on my radar. On the offset side is Komori.

What is digital print without Japan? HP and Cannon, Xerox and Fuji, Ricoh and InfoPrint. I'm not sure who makes the inkjet printheads for Oce, I think KM. Stream seems to have their own channel for digital web presses.

The other "globals" are mostly VARs for "Made in Japan" and made someplace else. What's the real value of Kodak without the Creo piece (Netherlands, I think) What's the real value of HP with Indigo (Israel, I think). iGens are assembled in US, but the pieces are made elsewhere.

Oce is a niche player from the Netherlands. Awesome engineering. Terrible(2me) marketing dna. Even mighty Heidelberg is now in fierce competition with Komori for the offset piece. I don't know exactly how Goss fits but their long term problem is not the "End of Print." It's new competition from Asia.

Consider
A new government has come to power in Japan. It's plausible to believe that the Yen is on the path to realistic valuations. A while ago, Ricoh paid a price for Ikon that was close to the market cap of Kodak.

The QR code was invented in Japan. The MFP was invented in Japan. Social media is most advanced in Japan and Korea.

The question(2me)
Can the Japanese based companies change the culture of exceptionalism and prideful competition with their peers in Japan? Will they be able to change the notion that "Japan is different - which often masks the notion that "Japan is smarter and better?"

If they can break through to something more like the spirit that runs through America and Australia of tinkering until just the right tech is joined to just the right business model, I can't see why some combination of Japanese companies become the Alcelor-Mital of global print.

But, will they learn to play nicely in a group? Chances are no.
The prospect of Fuji talking nicely to KM talking nicely to Ricoh talking nicely to DaiNippon talking nicely to Screen is pretty unlikely. Until that sorts itself out, the outfits I'm trying to keep an eye on are Fuji Xerox and InfoPrint.

From what I can see from Brooklyn, Fuji Xerox in Australia is doing some interesting stuff. In the States, if InfoPrint can get the IBM teams to take Print seriously and Ricoh to keep giving them the room to move, they could well turn out to be big winners.

The genius of America is innovating business models and making art. Google and Apple are the best examples. Our movies are the other. If everyone can learn to be satisfied with doing what the do best, and not trying to "own" the rest, it all gets to where it's going any way with the minimum collateral damage.

Only time will tell if Japan will be able to change fast enough to keep India and China from eating their lunch. Welcome to the new normal.

Using Twitter as step one for actionable information from Print 09.

Information only has value when it leads to better decisions. Actionable information is about having the information at hand when a decision has to be made. Tweets are data points. Rich "dots" of information that have links to other data points.

Step One
find the interesting(2me) tweets. That's easy.

Step Two
follow the links as long as each click delivers interesting(2me). As soon as it doesn't or if it takes too long (2me) STOP and use the time to find more interesting(2me).

Step Three
Keep repeating until you run out of time. Then start up again when there is more time available.

Here's what I found was interesting(2me) in the time I wanted to spend. I'll go back some other time when I'm in the mood. When you have some relaxed time, you can do it yourself by going to Twitter School. The hashtag is #print09.

ConciergeMktg @dcarli Top 3 WOWs at #Print09 - The perfect scuff free lamination product, a new metallized ink (awesome), Cindi from Quark.

johnfoleyjr RT @KarenLoueez http://ilnk.me/AR Barb Pellow speaks at #print09 of Augmented Reality, Click on See How it Works to see pages come to li ...

KarenLoueez @LRobiner I am a fan of #Accudata and they really impessed me in their booth at #print09. Their new integration looks simple and easy.

SherriAAustin RT @tweetmeme 6 Tips for Customizing Your Small Business Blog. #print09 http://bit.ly/uGSkm

HSPR_Public #Print09 There's still time to see the Xanté Ilumina Digital Envelope Press (1667) & all the Production Automation Tools @ Crossroads (6763)

PrintersMag Dry Fog Humidifier AKIMist "E" for sheet offset printing. Contact "The Mist Engineers" at IKEUCHI USA, Inc. Booth 5631 #Print09

XeroxEvents Last day of #Print09 – check out videos of Xerox solutions live from the show floor http://bit.ly/lAXlA

craftsmen_atl RT @ jhewell1 3-D printers. From creating an iPod cover to a human organ?!?! http://bit.ly/SOxP0 #Print09 about 20 hours ago from

cbgb0426 Watching my colleague @PatMcGrew - footage from Kodak's KZone at #print09 http://bit.ly/ei7Yo

jasonpinto We have a few thumb drives to giveaway today.. If u can decode the qr code on our panel, you win! Booth 7240 #print09

jeffgrill RT @jhewell1: Paper thin lcd screens, salvation for magazine and newspaper publishing industry #hpprint09 see http://bit.ly/g5Kzk #print09

IMCS_Team Looks Fun! RT @Robot818: Kodak's booth was the best part of my day. Video of their touch screen table. http://bit.ly/m9c5I #print09

davehultin Print 09 Observations: Some random #Print09 observations from the perspective of WebsitesForPrinters.com http://bit.ly/Md46Y

anetah @magnetsfast based on twttr updates Social Media is making a big splash at #print09. R U noticing the same? My thoughts http://bit.ly/2dZaR2

anetah just uploaded lots of new pictures from Pitney Bowes exhibit at #print09 thanks @maryannski for yr photographic eye http://bit.ly/nEsG0

HSPR_Public "...this looks like a very slick and useful set of applications." - Stephen Beals #Print09 http://cli.gs/pLLuaP

EFI_Print_Tech http://twitpic.com/hvinq - One last day to see our new VUTEk GS systems at #Print09.

SherriAAustin @ericvessels - I missed the "Best of WhatTheyThink" book giveaway. Will it be available for download as a PDF? ; ) #print09

HSPR_Public #Print09 Stephen Beals blogs about DMP FLO Media Viewer http://cli.gs/pLLuaP

CnvCurmudgeon #Packaging printing & converting-technology "mash-up" at #PRINT09 (Update #2): http://bit.ly/Zeo7z

JSroc Kodak created a video for their booth at #Print09 which I went to Chicago to see after months of development. Check out http://bit.ly/PxcOB

EFI_Print_Tech RT @lightninglabels Six high impact trends in packaging from this morning at #Print09: http://bit.ly/UtNqk

EricVessels Such great feedback on our "Best of WhatTheyThink" book. If you don't get 1 at manroland's booth we'll make them avail on site l8r #print09

Wednesday, September 16, 2009

Does Ricoh and thebigworld know how many language we speak in the States?

In the New York City school system our students come from families that speak over a 150 languages. Can you imagine the value of automatic translation?

LEEDS, England--(BUSINESS WIRE)--The world top-20 translating and interpreting company, thebigword, has been proclaimed ‘The Best Localisation Partner of the year!

Ricoh Europe Netherlands BV, one of the world’s largest IT companies has been working with thebigword for the last 12 months. During this time thebigword has translated numerous documents including user manuals, sales brochures, presentations and other marketing material into 16 EU languages and Japanese.

Ricoh’s Senior Director of European Operations, Mr Hideo Kondo, was on hand to present the award; a certificate and a trophy. Ricoh’s localisation suppliers are rated on a point based system so winning the award meant that thebigword beat off their competitors and took victory by a convincing margin.

Karin Nielsen, German Practice Manager and Bernie Byrne, European Sales Director received the award on behalf of the project management team.

HP is so smart. But much too big, in my not so humble opinion.

This one crossed my radar this afternoon. It would be so much smarter for everyone else to worry alot less about education and alot more about incentives.

HP Reaches Out To Midmarket With Financial Incentives.
By Jennifer Hagendorf Follett, ChannelWeb

Chou pointed to new financial offerings and incentives designed to help customers in tough economic times. First, HP's Economic Recovery Lease provides a 36-month low-rate lease that includes a 10 percent end-of-term purchase option. HP also offers a zero-percent 36-month lease with a fair market value end-of-term purchase option, she said.

In addition, HP is offering HP Access cards, which give customers a bevy of rebates and discounts on HP technology, including up to $1,000 in software and services offers and up to $2,000 in server and storage offers, Chou said.

Chou said CIOs could work with the vendor's VAR and integrator partners to take advantage of the financial offerings.

Why I added PBI to my IRA

MapInfo + Group 1 and @anetah
Since I am now a shareholder of record when the Market opens, here's some advice.

The 24:13 min video at http://www.accelacast.com/programs/gartner_pitney_bowes/ is way sub opitmal(4me). If I were talking at twitter, I might say "it sucks eggs."

1.
Ten minutes of consultant is not a value add. If it came on after Lisa Sutrick it would have been irrelevant, but ok. But to put it on before Ms Sutrick made it a value take away. With all due respect, 10 minutes of blablablabla with nothing I didn't know is not my idea of fun.

My bet is that it's nothing any professional hasn't heard before. It implies that the viewer needs to be "educated". Please I've got a job to do. The last thing I want is to be "educated" in the form of blablabla.

2.
Asking for all my personal info before seeing the "complimentary" webcast is BAD. It might make sense(4U) but it really is a pain in the behind(2me). Even worse it means the brand lied, in the sense that complimentary does not mean "you give me something and I will give you something." That's an exchange. Not complimentary.

Every exchange either augments or damages. If I get what I expect, you tell truth. If I don't get what I expect, you tell lies. It's not pretty, but there it is.

3.
The two minutes of straight talk from Ms Sutrick on YouTube should cost zero. I could have gotten what I needed in 2 minutes instead of a total elapsed time of about an hour. (check the time of the earlier post to get a real fix on how long it took.

4. This email follow up says "We want to sell you stuff." There has to be a better way to get the info you want than..

On behalf of Pitney Bowes Business Insight, we'd like to thank you for registering to view "Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management". We hope you found the program valuable. If you haven't yet viewed the program or would like to watch it again, it is available on-demand at the link below.

http://www.accelacomm.com/jaw/regthankyou/0/50610351/
www.telectiygroup.com
******************************
******************************
LIKE WHAT YOU HEARD? SPREAD THE WORD.
If you know someone else who would be interested in this program, simply forward this email to them with your recommendation. We appreciate it! Remember, this program is completely searchable and is available at your convenience, 24 hours a day, 7 days a week.

Having said all that, my IRA is focused on the "printernet" industry. Given that "The End of Print" has been the meme for so long, print companies have been grossly undervalued. It looks(2me) that is in the process of changing. Based on my returns this year, it seems that the data supports my view ...so far.

I can't see why PBI won't be a major player in a world of everywhere TV and everywhere Print.

An aside:
For the last couple of days I've been testing #AWTtv and #AWTprint for a couple of days. I considered #EvTV for everywhere TV, but I'm not liking #EvPrint.

Perhaps someone out there would like to try #SmartPrint and #SmartTV to see if that gets traction?

to HP. What's going to happen to margins now that Samsung is in the game.

In retrospect, Carli's decision looks worse and worse and IBM's decision looks better and better(2me).

The coming battle is going to require as much management focus as possible. Lenovo is focusing on China. Dell is an awesome competitor in the States and every where else. Going forward it's plausible to believe that the Yen will be allowed to appreciate.

Meanwhile Indigos seem(2me) to be in the lead for output device of choice for commercial printers. HP is probably number 1 on the desktop. Inkjet is seriously threatening toner.The digital web press could be a category killer.

It's time to stop going for bragging rights and morph into appropriate business models for the new normal. C'mon HP either spin off the computers or spin off the Print. The problem is not market share. The problem is a sustainable margin.

Samsung To Take On HP, Dell, Lenovo With New Products, Services, Programs
By Steven Burke, ChannelWeb

Samsung, which dominates a sizable chunk of the consumer electronics market, has launched an ambitious plan to take on HP (NYSE:HPQ), Dell (NSDQ:Dell) and Lenovo in the commercial IT business with a full panoply of products and services.

Doug Albregts, new Samsung vice president of sales and marketing, said Samsung is set to launch a partner-led assault into the commercial IT services market, planning on expanding its PC and notebook lines, and is even eyeing blade server and networking markets as part of its all-out drive to be No. 1 in the commercial IT market.

"We will become a viable, full commercial solutions company," said Albregts in an interview with Channelweb.com at Samsung's Samsung Experience showcase in New York. "Our goal is to really set our sights on Dell, HP and Lenovo. Before we set our sights on peripheral companies."

Oce in Venlo. Let's steal the idea and do it in the States.

A subsidy of over 18 million euro has been allocated to the PrintValley consortium.

Océ will receive a total amount of 14 million euro for the knowledge specialists arrangement and the High Tech Top Project Allocation.
In Venlo they have a tradition that allows the government to support industrial R&D. In the States, we don't. That has advantages and disadvantages.

My bet is that we could do a similar thing if PARC, FXPAL, iCandy and the other R&D in the States figured out a way to sell certificates called "MA" or "PhD" in "communication ecology."

To be clear, there is nothing wrong in my mind with selling certs, as long as they are priced appropriately. The going forward opportunity is that price of certs in the States is unsustainable. The "mammals are already starting to circle the dinosaurs" or the "sharks are in the water" or "money is on the prowl" or whichever cliche works for you.

Venlo, The Netherlands -- from Press Release

Some 40 companies in the high tech sector, including 22 medium-sized to small companies and 11 knowledge institutes, have been granted a subsidy of 100 million euro within the High Tech Top Project Allocation for five strategic activities related to research and development (R&D).

PrintValley brings 23 companies together
Océ has taken the initiative to bring together a consortium of 23 knowledge institutes, universities, medium-sized and small companies as well as multinationals to work on advanced digital printing applications. Océ will reinforce the development of of new printing platforms based on advanced inkjet technology within these joint R&D projects. Companies cooperating in PrintValley are developing and evaluating the printing of monitors, solar cells, packaging and security tags. Approximately 180 researchers are working within PrintValley, including 80 Océ staff. A subsidy of over 18 million euro has been allocated to the PrintValley consortium.

Announced on Wednesday of last week, these projects enable companies to retain their innovative culture and knowledgeable talent. The projects focus on research in areas where The Netherlands already holds a distinctive international position. PrintValley is one of those earmarked for subsidy.

"We strive to support the hightech industry through the arrangement for knowledge specialists and our commitment to the High Tech Top Project Allocation," said Van der Hoeven.

Océ will receive a total amount of 14 million euro for the knowledge specialists arrangement and the High Tech Top Project Allocation.

"A step in the right direction"
"The arrangement for knowledge specialists and the subsidy for the hightech sector is a healthy step in the right direction," said Rokus van Iperen, chairman of the Board of Executive Directors of Océ. "We avoid slowing the pace in turbulent economic conditions and are able to focus on innovative digital printing technologies capable of reaching relevant mass markets. The partnership between these hightech companies, universities and knowledge institutes in these projects is of the utmost importance in order to find innovative solutions for end-applications and where print technology can make a telling contribution."

Clustering the business community, government and knowledge institutes is the best guarantee for success
Océ is a leading player in digital printingtechnologies. Alongside PrintValley -- focused on industrial applications of digital printing -- the company is working on the development of new document services in a consortium known as Document Services Valley. Océ is partnering with key players from the business community and knowledge institutes to develop new products and services on a European basis. Océ is convinced that clustering the business community, government and knowledge institutes is the best guarantee for success.

Océ has been nurturing R&D activities for some time with partners from within the business community, knowledge institutes and universities. This is increasingly resulting in strategic alliances in which open innovation is the key word in developing new technologies. This approach has been structurally embedded in the Océ R&D strategy. A good example is Océ CrystalPoint technology, being developed for new applications in the Inkjet Application Center at the High Tech Campus in Eindhoven.

The PrintValley consortium
PrintValley is a consortium of 23 companies and knowledge institutes comprising:
Océ, Stork Prints, DSM Neoresins, Philips Apptech, NXP, Joh. Enschede, NTS, Demcon, Sioux, OTB Solar, OLED Technologies, Bruco, Mechatronic Partners, Validus Technologies, Liquavista, InnoPhysics, Beltech, CCM, Reden, Kriya Materials, TNO, TU/Delft, TU/Eindhoven.

I'm really starting to like Pitney Bowes, but . . .

I don't know enough to know what's behind "location and communication intelligence offerings." But no doubt in my mind that's a good thing to do.

The part that really caught my eye was "complimentary webcast." Webcasts are much better than webinars.

Here's the but... part.
Unfortunately the webcast is not on YouTube. That means I had to wait for it load. While it was loading, I did a search on Pitney Bowes at YouTube. It didn't come up. I'll have to catch it some other time, if I remember.

Pitney Bowes Business Insight, the leading global provider of location and
communication intelligence offerings, today announced the availability of a
complimentary Webcast, featuring Toby Bell, Research VP at Gartner and Lisa
Sutrick, director of CCM product management at Pitney Bowes Business Insight.
Available now on-demand, the “Transform Your Multi-Channel Customer Experience: Advantages of Customer Communications Management” Webcast discusses how organizations can leverage personalized communications to improve customer relationships

If HP can live broadcast to Wall Street, why not to printers?

It is hard for me to do a post without a snarky comment so, "maybe he'll announce that they are going to spin off the Print piece." Now that feels better(2me).
HP to Present Live Video Webcast of Sept. 24 SecuritiesAnalyst Meeting

• What: HP will hold a live video webcast of its upcoming Securities Analyst Meeting.
• Who: The webcast will be hosted by Mark Hurd, HP chairman and chief executive
officer, and will include presentations by members of the HP executive team.
• When: Thursday, Sept. 24, 4:15 p.m. - 8:30 p.m. ET/1:15 p.m. - 5:30 p.m. PT
• Webcast URL: www.hp.com/investor/sam2009
This one about HP is nice and very smart.
HP and the National Basketball Association today tipped off the HP Digital Assist
education grant competition. HP and NBA executives were joined by All-Star Antawn Jamison at Jefferson Junior High School in Washington, D.C., to launch the
competition, which ends Nov. 20.

More than 5,000 students from approximately 100 selected Title 1 middle schools in Chicago, Dallas, Houston, Miami, the San Francisco Bay Area and Washington, D.C., will compete for grants worth more than $80,000 in HP mobile digital classroom technology, NBA tickets and merchandise, visits from NBA stars and other awards.

Now it's in Texas. Xippa says "make sure you know what you are getting into when you sign a copier or printer lease – this is serious stuff –

The dispute started in 2004, when TWDC, then known as The Woodlands Operating Company, decided not to renew a lease for 19 copiers from MBM Financial Corporation and Marimon Business Systems.

From Houston Community Newspapers On Line

Supreme Court wipes away company’s award

By Lucretia Cardenas
Updated: 09.14.09

After sticking a company with nearly $150,000 in legal fees for a judgment of $1,000 in damages, The Woodlands Development Company may not see a penny.

Recently, the Texas Supreme Court reversed a judgment made by the Ninth District Court of Appeals last year, which affirmed the damages but called for a new trial on the attorney fees. In doing away with the judgment for lack of evidence, the Supreme Court threw out the attorney fees.

The dispute started in 2004, when TWDC, then known as The Woodlands Operating Company, decided not to renew a lease for 19 copiers from MBM Financial Corporation and Marimon Business Systems. WOC officials gave a notice and sought a place to return the machines, but MBM’s president allegedly changed dates on the termination letter to make the notice untimely, thus demanding rent for another year, Justice Scott Brister stated in his opinion.

The WOC sued, claiming breach of contract, fraud and declaratory relief. MBM countersued for $160,794 the company believes WOC owes it, but later dropped the suit.

Following a two-day bench trial in 2006, 9th state District Court Judge Fred Edwards ruled in the WOC’s favor, granting it $1,000 “in actual damages in the form of nominal damages” and $149,091 to its attorneys, including additional fees to cover costs of appeals.

MBM took the decision to the 9th Court of Criminal appeals in Beaumont and, then, to the Supreme Court of Texas, where it received a ruling in its favor because, Brister wrote, “the only damages mentioned at trial related to wasted time,” but the WOC didn’t present evidence quantifying the cost of it or the value of it.

“It is easy to understand The Woodlands’ frustration with MBM,” Brister stated. “Viewing the evidence in proper light, MBM withheld information, changed renewal dates and manipulated the truth to try to get more rent than it was entitled. It raised dodges, defenses and counterclaims at various stages that all eventually collapsed in a heap, but only after forcing the Woodlands to incur legal fees and costs.

“But to recover those fees, the Woodlands had to recover damages for breach of contract. That it failed to do.”

Phillip Livingston, one of MBM’s attorneys, pointed out that the justices presumed all the facts presented in the trial court, including the ones MBM denies.

“The Supreme Court looked at the worst-case scenario for The Woodlands and still came to the proper result,” Livingston said.

The case was not a complete loss for the WOC, said Douglas Drucker, who was not a lead attorney on the case, but whose law firm represented WOC. The WOC prevailed in some issues in the appellate court, but the WOC is disappointed in the opinion of the Supreme Court, where the main consideration was attorney fees. He would not comment on whether the WOC would seek another opinion.

“We’re obviously disappointed in the opinion, but we respect the Texas Supreme Court,” Drucker said.

Jennifer Hogan, who also represented MBM, said she is not surprised by the Supreme Court’s ruling based on its prior decisions regarding attorney fees.

Usually, she said, nominal fees are considered when an ideal, such as a constitutional right, is being debated. Attorney fees are awarded at the court’s discretion because money isn’t at the center of the argument.

“Courts do tend to be very concerned about people bringing things to court that involve things like contracts gone wrong,” Hogan said. “The Supreme Court and most courts think they should not be encouraging this economic waste.”

Hogan argued that MBM already had taken everything back by the time the WOC filed its lawsuit, but WOC court records state otherwise.

According to Hogan, the Supreme Court’s decision this summer is the traditional one, and the right one. She also believes the WOC will be thankful the law was upheld in this way if it ever ends up on the other side of a similar case.

The Courier contacted Texans for Lawsuit Reform, which often campaigns against high awards for attorneys or clients and promotes quick dispute resolution, for comments about the case, but the spokesperson said the organization does not comment on specific cases.

Supreme Court wipes away company’s award

By Lucretia Cardenas
Updated: 09.14.09
After sticking a company with nearly $150,000 in legal fees for a judgment of $1,000 in damages, The Woodlands Development Company may not see a penny.

Recently, the Texas Supreme Court reversed a judgment made by the Ninth District Court of Appeals last year, which affirmed the damages but called for a new trial on the attorney fees. In doing away with the judgment for lack of evidence, the Supreme Court threw out the attorney fees.

The dispute started in 2004, when TWDC, then known as The Woodlands Operating Company, decided not to renew a lease for 19 copiers from MBM Financial Corporation and Marimon Business Systems. WOC officials gave a notice and sought a place to return the machines, but MBM’s president allegedly changed dates on the termination letter to make the notice untimely, thus demanding rent for another year, Justice Scott Brister stated in his opinion.

The WOC sued, claiming breach of contract, fraud and declaratory relief. MBM countersued for $160,794 the company believes WOC owes it, but later dropped the suit.

Following a two-day bench trial in 2006, 9th state District Court Judge Fred Edwards ruled in the WOC’s favor, granting it $1,000 “in actual damages in the form of nominal damages” and $149,091 to its attorneys, including additional fees to cover costs of appeals.

MBM took the decision to the 9th Court of Criminal appeals in Beaumont and, then, to the Supreme Court of Texas, where it received a ruling in its favor because, Brister wrote, “the only damages mentioned at trial related to wasted time,” but the WOC didn’t present evidence quantifying the cost of it or the value of it.

“It is easy to understand The Woodlands’ frustration with MBM,” Brister stated. “Viewing the evidence in proper light, MBM withheld information, changed renewal dates and manipulated the truth to try to get more rent than it was entitled. It raised dodges, defenses and counterclaims at various stages that all eventually collapsed in a heap, but only after forcing the Woodlands to incur legal fees and costs.

“But to recover those fees, the Woodlands had to recover damages for breach of contract. That it failed to do.”

Phillip Livingston, one of MBM’s attorneys, pointed out that the justices presumed all the facts presented in the trial court, including the ones MBM denies.

“The Supreme Court looked at the worst-case scenario for The Woodlands and still came to the proper result,” Livingston said.

The case was not a complete loss for the WOC, said Douglas Drucker, who was not a lead attorney on the case, but whose law firm represented WOC. The WOC prevailed in some issues in the appellate court, but the WOC is disappointed in the opinion of the Supreme Court, where the main consideration was attorney fees. He would not comment on whether the WOC would seek another opinion.

“We’re obviously disappointed in the opinion, but we respect the Texas Supreme Court,” Drucker said.

Jennifer Hogan, who also represented MBM, said she is not surprised by the Supreme Court’s ruling based on its prior decisions regarding attorney fees.

Usually, she said, nominal fees are considered when an ideal, such as a constitutional right, is being debated. Attorney fees are awarded at the court’s discretion because money isn’t at the center of the argument.

“Courts do tend to be very concerned about people bringing things to court that involve things like contracts gone wrong,” Hogan said. “The Supreme Court and most courts think they should not be encouraging this economic waste.”

Hogan argued that MBM already had taken everything back by the time the WOC filed its lawsuit, but WOC court records state otherwise.

According to Hogan, the Supreme Court’s decision this summer is the traditional one, and the right one. She also believes the WOC will be thankful the law was upheld in this way if it ever ends up on the other side of a similar case.

The Courier contacted Texans for Lawsuit Reform, which often campaigns against high awards for attorneys or clients and promotes quick dispute resolution, for comments about the case, but the spokesperson said the organization does not comment on specific cases.

Tuesday, September 15, 2009

What I Think I'm seeing about Print09

To set the context, I love print and printers and like globals. My day job is managing my IRA (see sidebar for full disclosure.) My radar is limited to what I can find on the screen. No "inside" knowledge. No compensation from anyone in the industry.

What I Think
Kodak has gotten back to it's roots in the consumer industry. Their exhibit is efficient in the context of a national trade event. It's modular and could be repurposed in many settings. A trimmed down version could fit in a retail setting. The same sensibility could be duplicated on the web. On the screen and the buzz sphere - different from the real world, but still important -t they succeeded in "sucking all the oxygen out of the room."

From the videos and live streaming there was still the "educating" the customer story. Can you imagine Kodak "educating" a consumer to buy their cameras or to create that "Kodak moment?" Hardly. My bet is that going forward they will also figure out that part.

HP has made more alliances, the most interesting one with Pitney Bowes. But I feel they are still trapped by top management focusing on too many things. No doubt they are the 800 pound gorilla in the States, but their consumer facing dna is probably very far away from the print piece. Their Print division on the other hand has the in place infrastructure to be the backbone of a "many to many" distribute and print network. If it were a standalone business unit or spun off as a separate company, I bet it would grow much faster.

Xerox was only sporadically on my radar. Their tweets were all about "come to this event or that event" and "wow, I'm having a great time.". I did see something about the inline short run packaging on the Igen, but didn't have the time to search. (I like "discover" much more than search.)

Yesterday I did get to a Xerox video that seemed just right. Simple, with "good enough" production values. The interviewer did a good job and it was easy to get to the video on YouTube. Most impressive was how quickly it was done and posted. .

From where I sit, Xerox has enterprise dna. That's both a bug and a feature. The problem is that the very enterprises where the brand is strongest are exactly the ones in which the brand is under severe attack. The new normal is a threat to any organization that has lived as the "trusted provider." Inefficiencies are inevitable when "trusted brand" protects margins. I'm betting they can transform themselves fast enough. But the jury is still out.

I was surprised and disappointed that Oce and InfoPrint didn't appear to me as much as I had hoped. From my point of view, they have the strongest tech in the industrial strength infrastructure part of the industry. Although I did find a good Info video about "intelligent barcodes. They had a top ranked CMO presenting, but I never found a video that allowed me to hear what was said. Meanwhile, Oce is in the lead with books, versioned newspapers and QR codes, but again I didn't come across anything that I could view or link to.

The most interesting (2me) was Pitney Bowes and Bell&Howell. They are exactly in the right place to drive efficiencies in the connection between the printed product and distributing the printed product. In my mind, that's the real growth opportunity in the States. As cost of production continues to be driven out of the value equation of print, "delivery" still has lots of waste to be invented away.

The overall sense was that natural differentiation is picking up steam. Oce + InfoPrint in industrial strength solutions. Kodak with the right voice, but still not highlighting the Prinergy piece and the ability for hybrid digital/offset workflows. I still not getting a clear signal from Xerox. The challenge from ink jet solutions in production printing is formidable. I'm hoping they can bring to the fore their MPS and ColorQube offerings and will eventually see the value in connecting their MPS to the PSPs.

In any case, the "Printernet" portfolio I've assembled is doing very nicely.

Go Print!

Go Kodak! Any one else looking at EK? My Printernet IRA is having such a nice day,

So...

I said :
ToughLoveforX RT @transpromo #PRINT09 has been a home run for #Kodak. Check it out! http://bit.ly/PxcOB | Nice

The Video


I have a feeling this is going to be a game changer both for trade shows and how the industry markets. I think the crux of the matter is treating printers like consumers.

Full Disclosure: Long EK

Twitter School Day 4: Me and @Pvantees try to figure it out

I reposted the tweets here because reading from bottom up at Twitter is confusing. Based on the time stamps at twitter the whole process took about 35 minutes.

pvantees @ToughLoveforX i'm a little lost #revolutionizescience

ToughLoveforX @pvantees Re the tweets in #revolutionizescience. it's mostly me yelling "come over here!" Give me a few days to get it in better shape.

ToughLoveforX @LeadershipEra -> @weknowmore the blurred line between business innovation and social innovation http://bit.ly/2WPckn #revolutionizescience

ToughLoveforX @DavidGurteen ->@weknowmore One part of the business case frm Jeff Jarvis http://bit.ly/3MkVz5 #revolutionizescience

ToughLoveforX via @md_santo a KM lens: "Long Tail Eco + User Created Content" http://tinyurl.com/lrqxhq #revolutionizescience

ToughLoveforX The underappreciated value of .digital print + QR to change the communication ecology in a classroom #revolutionizescience

ToughLoveforX A way it could play out in California http://tinyurl.com/lz5mhs #revolutionizescience

ToughLoveforX A way it could play out for Professional Development http://tinyurl.com/l33ogc #revolutionizescience

ToughLoveforX The KM and science pieces are in the twitterstream at @weknowmore #revolutionizescience

ToughLoveforX @pvantees If you read UP from the "give me a few days" it might make sense.You have to love twitter :-) #revolutionizescience



Monday, September 14, 2009

The most useful thing I heard at #print09 was from dr joe webb via Brian Regan

Brian Regan Printers should focus on independent graphic designers and PR people to gain new business oops DJW #print09

Twitter School Day 3: MJ makes a friend in the Netherlands.

The conversation took place over about an hour this am. See previous post to get some context on twitter name "pvantees". Check out the comments.

pvantees
@ToughLoveforX got to love Google Translate; it's handy and sometimes very funny!

@pvantees Good enough has to be good enough. Funny is a feature not a bug.

pvantees@ToughLoveforX :-)

pvantees@ToughLoveforX btw .. what time is it on your end ... must be very early!

@pvantees It's 5:25 am. But I'm a retired boomer. can't sleep past 4:30. Twitter is more fun than cable channels selling me x,y,z,.....

@pvantees BTW, when you can take a look at #revolutionizescience. I need to get a better fix on whether I'm just drinking my own kool aid.

pvantees@ToughLoveforX Would that be the tweets with the hashtag or particular posts on your blog?

@pvantees hashtag is best. everything is entangled from there.

pvantees@ToughLoveforX ok, will do. Expect the diagnosis sometime later today :-)

@Pvantees thank you, doctor.









Sunday, September 13, 2009

Clickable Print, Printernet and me has a fan in the Netherlands!

I live in New York City which was founded by the Dutch. It's probably why we all get along in NYC. But I never learned Dutch. But Google Translate, Grab and export to .jpg saved the day.

To read it in the original. http://www.crossmediaspecialist.nl
Here it is in Englis:


On day two, HP gets the first score (that got on my radar)

snippets from press release follow:

HP Books PRINT 09 Digital Press Sale with New HP Indigo W7200 Going to Bradford & Bigelow

CHICAGO, Sept. 13, 2009 – HP today announced that Bradford & Bigelow has signed an agreement to purchase an HP Indigo W7200 Digital Press at PRINT 09,

. . . from book manufacturer to a .. sustainable supply chain solutions for the publishing industry.

"Bradford & Bigelow, through its Digital Book Factory operation. . . digital productivity and supply-chain management,"

Saving publishing customers money with state-of-the-art solutions

The press, purchased during the PRINT 09 trade show Chicago, will be delivered to the Newburyport, Mass.-based firm following the show,

The press, which prints at speeds of 240 letter-size four-color pages per minute (ppm), or 960 letter-size ppm monochrome, is one of the world's most productive digital presses for the printing of dedicated applications demanding the true look and feel of offset.

Also to be installed with the press is the newest version of the HP SmartStream Production Pro Print Server, a digital front-end solution that supports fast-growing digital applications, giving print service providers greater capabilities to pursue new, high-margin jobs.