Thursday, January 15, 2009

FYI: rolls out ‘Service Cloud,’ eyes social networking connections | Between the Lines |

" has unveiled its Service Cloud, a customer service application that’s designed for cloud computing and plugged into conversations that occur on Google, Facebook and Amazon.

The effort (statement, Techmeme) is built on the platform. In a statement, said that “two-thirds of all service conversations will take place in the cloud.”"

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