From what I think I see, Ursula M Burns knows all about it.
Xerox’s New Chief Tries to Redefine Its Culture
“Terminal niceness,” is how she describes an aspect of Xerox’s culture, during her all-hands speech. “We are really, really, really nice.”
Maybe the “Xerox family,” she says, should act a bit more like a real family.
“When we’re in the family, you don’t have to be as nice as when you’re outside of the family,” she says. “I want us to stay civil and kind, but we have to be frank — and the reason we can be frank is because we are all in the same family.”
Nods of recognition ripple across the audience.
“We know it. We know what we do,” she continues, describing meetings where some people present and others just listen. “And then the meeting ends, and we leave and go, ‘Man, that wasn’t true.’ I’m like, ‘Why didn’t you say that in the meeting?’ ”