Thursday, February 12, 2009

The Newspaper Solution and Commercial Print Sales

This morning I found the folks who could fix the "newspaper problem."

The leader of this manifestation of the new model is Leonard Witt, Robert D. Fowler Distinguished Chair in Communication at Kennesaw State University and the chief blogger at PJNet.org. He coined the term, "Representative Journalism." The first two paragraphs of the first post follows:

Representative Journalism: A definition

Representative Journalism, a term coined by Leonard Witt, aims to build sustainable journalism one small group at a time. As mass journalism markets unbundle and become niche markets, news operations, if they are to survive, will have to join the niche movement rather than fight it. Rather than think in terms of a circulation of, let’s say, 100,000, they should think in terms of 100 niche markets of 1,000 each and form membership communities around those niches.

The centerpiece for each membership community will be the news and information tailored to each community’s needs, with a reporter and editing support devoted specifically to each community of 1,000. Online social networking, interactivity, face-to-face events will all be used to build group cohesion. Read the full post here

In response to the post, I said, (as of 6:49 am EST, it was waiting moderation)

I apologize for the over long comment, but I think you are really on to something.

I like to use the word “tribe” instead of community. Communities imply location as a primary characteristic. Tribe includes location but also captures movement, allegiance, temporary alliances and networks of power.

An under appreciated property of print is that it often function as a token for a tribe. A tribal token is one operational definition of a “brand.”

In New York City, there is a tribe of “people like us” who buy the NY Times because that’s “what people like us do.” Carrying the TImes on the subway was a signal of tribal membership. Just as having an iPod was what “people like us, do.”

When the mass market newspaper first emerged, the most vibrant newspapers were either organs of a political tribe or of various immigrant tribes. At the time, each tribe spoke their own language. As industrialization advanced, the language of the tribes at the top of the publishing pyramid prevailed. When steam driven printing came on the scene, the mass market newspaper arrived.

It is plausible to believe that with the new print technologies that are now coming on line, print newspapers will regain their place. Once it is practical to do versioned newspapers for each of the communities/tribes you describe, new revenue streams are made available.

I believe that once all the pieces you describe are put in place and streams of revenue start flowing, Representative Journalism will scale. Local ads for local organizations/business can be a pretty easy sell.

But only if they can see their ads in printed newspaper that is present in their local environment and is seen as the token of “people like us” . “People like us, shop in stores like this.” The web ad is the “nice to have” for a local business. The print ad is the “must have” to make the sale easy.

I look forward to a good discussion.

The Internet is Old. Print is New.
At my other blog, Print in the Communication Ecology my viewers include newspaper people, both writers and publishers, so I've been following the "Newspaper Meltdown" there. Digital printing is here. Over there I fight off the internet blablablablabla that defines the public discourse. By overlooking the power of the printed piece those folks can't figure out how to make money. Not a surprise to me, but there is still too much noise for people to get the signal.

The very short version of how newspapers can make money is:
1. Use the web to identify fans.
2. Make stuff that the fans will gladly pay for.
3. Sell lots of local advertising to local business for local distribution in Print.

I ask all our print industry viewers to carefully consider No. 2 - Make stuff that fans will gladly pay for. The easiest stuff for any newspaper to make is Print stuff. That's where we come in. Books and posters for loyal fans.

The organic growth opportunity for Print
Develop and sell marketing programs for local business and non profit organizations.

The sales scenario on the ground:
Newspaper ad sales persons: NS
Commercial print sales person: CS
Local business owner: LBO

Either NS or CS : Hi, how's business?
LBO: So, so. But we're holding our own, thanks.
NS: "Have you ever considered putting an ad in this?(Shows him the newspaper)
LBO: Oh yea, I see that all over the neighborhood, but I haven't had the time to do it.
Anyway, how much does it cost?
NS: We've come up with a really easy way to advertise. If you give me your business card and can tell me what makes your business special, I can take from there. It costs $x/per Y.
NOTE: "I'll get back to you with the price" loses the sale.

LBO is not going to think about this again. And if you call to remind him, it will be nagging. Then he'll figure out reasons not to answer your calls, because he doesn't have the time to focus on it.)
LBO: That seems ok.

After the ad runs.
NS: Hi, did you see any action from the ad?
LBO: I guess a little, but it's really hard to tell.
NS: Why not let me give you a mounted display sheet to put on the counter. See how that works. Maybe some reprints and put in a couple of coupons.
LBO: Thanks. What's it going to cost me?
NS: No charge. I know that if our ads work for you you'll buy more. Oh by the way, let me introduce you a person I've worked with in the past. Mr. LBO meet Mr. CS. CS is with the XYZ Printing Company. They specialize in marketing programs for small businesses like yours.
LBO: Oh, nice to meet you. But I can't afford any marketing programs. Especially now.
CS: Makes sense. . . . . Blalbablablabla . . . . Would you mind if my folks took a crack at what a marketing program might look like for you? No charge or $X.
( The trick is not to make money, but to get some skin in the game. Around $20 should do it.)
LBO: What do I have to lose?
(He takes $20 out of the cash drawer and hands it over.)
Repeat as needed.

The hard parts and an easy way to solve them:
1. getting newspaper ad salespeople networking with commercial print sales people.
2. Figuring out the comp. But appropriate referral fees should be easy. Something like,the newspaper person gets a small one time piece of the print sales and visa versa.

The easy way to fix this is to have the same person sell both ad space in the newspaper, ad space on the newspapers website, commercial printing and integrated marketing programs for small business. Given that our sales people are usually much better than newspaper ad people, I think we should do it.

Maybe someone at the top of the pyramid should give a call to the AP, while those in the middle could get in contact with a TV or radio station. All these folks most definitely need a solution provider.

A little tough love for print salespeople
Stop the whining and get in touch with the publisher of the closest local paper in your area. The pitch is "I would like to talk to you about a much cheaper way to sell ads for your paper." How could he not take the meeting.

Just so we don't forget: Newspapers and textbooks
Sooner or later, some newspaper some where, is going to realize that one of the best businesses around is the textbook business. Then they will realize that they have a long tail of content that has a marginal cost of zero. Then they will realize that the best way to teach history is by special editions of local history that are slices from 50 to 100 years of their newspapers.

If I were a textbook printer, I would call those local newspapers, sooner rather than later.

Wednesday, February 11, 2009

A short break before we get back to textbooks - coupons, coupons, coupons

read @ FT.com
Coupon clipping makes a comeback
"As US consumer demand falters, the humble money-off coupon – rather than the high-profile advertising campaign – is emerging as a new battleground for some of America’s biggest packaged goods brands.

Procter & Gamble, the largest US advertiser, said recently that it was “shifting funds, where effective, to coupons and consumer promotions that deliver better value”. The group has been battling to stop customers shifting to lower-cost private label rivals.

Bob Recchia, chief financial officer of Valassis, a third-party distributor of coupons, said last week that the company had had a “good” fourth quarter in its newspaper insert business, and expressed cautious optimism about demand in 2009. “Historically, when you get into this type of an economy, consumer packaged goods companies do put out more coupons."
Local advertising. Local retail. Local Service. The problem is it's hard to focus on the bottom of the pyramid when you're used to focusing at the top. But that's where the growing Print market lives. The top is in "deer in the headlights" mode. Down at the bottom payrolls have to be met every week.

Step one: Check out the stores in your area that have names and addresses as part of their point of sale system. Dry cleaners, definitely. Liquor stores, usually. Keep your eye out. When you see one:

Here's the pitch:
( Walk into the store about 3:00 or 4:00, it will be slow, NOTE: buy something):
She: How's business?
He: I'm getting by.
She: You know I specialize in marketing using print newsletters and coupons. Alot of our retail customers are sending out coupons to get more people in the door.
He: Oh really.
She: Let me ask you a question. Do you have a list of your best customers?
He: I don't have a list. But I do have all their names in the computer.
She: If your computer does get them out, we have a service where we'll send over one of our technicians to get the list. Then we can send a couple of hundred coupon newsletters so that you can see how it goes.
He: How much is that going to cost me and how long will it take?

(This is the most important part)
She: It will cost $x and take about Y days.. Do you have a business card? Great. Give me a 15% deposit and I'll be back in a couple of days with the proof. And I'll give you a call tomorrow morning to make an appointment for our tech to get those names in a list for you.

A small step for Xerox. A huge step for High School Kids.

I think our company has the best record of all the players, HP, Oce, Canon, Ricoh, et al, in supporting education and communities. Just one more step can help us by helping others. If we lead the Reinventing Text Book business. The kids win because they will not drop out of high school at 50% rates in the US. Our partners win because they have a new product to sell. We win because more clicks, more after sale revenue.

My bet is that the missing piece is that you don't see how Print is the best way to amplify signal to break through the noise in a High School classroom. If you really believed that, this would be a done deal and we could all focus on the interesting problem of fixing High School, instead of the pressing problem of growing the company.

"OK," I say, "Keep an eye on your RSS feed and I'll try to prove it to our viewers in the next couple of days."

Preview of coming attractions:
In one of our next episodes, I will tell you how I was able to increase homework compliance to about 85% in a totally dysfunctional inner city Vocational High School. it was done with essentially no cost to anyone, without taking more than 3 or 4 minutes of the teachers time, and with no badgering or threats. And it all depends on digital printing. Stay tuned.

For our RSS viewers, the post will be titled: Homework Compliance with Digital Printing.

from South Africa
Anybody else wonder why all the really cool stuff doesn't happen in the States. I'm betting, like so many other innovations these days, this is already happening in South Africa or someplace in India, or maybe in the Middle East. My theory is that we live in too much noise and life is too easy to want to change. They think it's because we're dumber. I may be wrong. But I know we are not dumber than anyone else on the planet.

Here's the story:
Xerox supports solid education
Monday morning started well for the management and learners at Tom Naudé Technical High School when they received a sponsorship of R100 000 from Xerox Data Master.

The cheque, handed over by Xerox CEO, Mr Jacques Nell, forms part of an even larger sponsorship, which includes a full-time Xerox technician on the Tom Naudé premises. “It is with great pleasure that our company has decided to invest in education for Tom Naudé High School, due to the fact that Tom Naudé delivers (produces) excellent students every year,” Nell said.

He added that companies like Xerox can employ students from the school and send them on further training to become service engineers in the company. “This is the main reason why we invested in a school that delivers top students. This is a top reward for a top school,” Nell said.

An all-smiles Tommies principal, Mr Ferdie Liddle, thanked Xerox on behalf of the school. “It is worth it to do business with Xerox because you get more out than what you have to put in,” Xerox


Mr Jacques Nell, CEO of Xerox Data Master, paid a welcome visit to Tom Naudé Technical High School to hand over a cheque to school principal, Mr Ferdie Liddle, in the company of Mr Ben Mphahlele from Xerox.
(Photo: Anna-Marié Schoeman)

The defensible advantage of Xerox

snippet from R News
Xerox Execs Named to Top 100 List
Black Enterprise Magazine named three Xerox executives to its list of the 100 most powerful executives in corporate America."
read more @ Trading Markets,
Kevin Warren, Xerox Canada, has been named one of Black Enterprise magazine's "100 most powerful executives in Corporate America." Warren's appointment makes him the first CEO of a Canadian company to be named to the list since its inception in 2005
.. . . Xerox Corporation president Ursula Burns and Quincy Allen, president, Global Business and Strategic Marketing Group, were also named to the 2009 list. Burns and Allen are both based in the United States.
The diversity of our top management is one of the real hidden values of the company. That three out of the top 100 are on our same team is just too cool for school. It is one among many reasons I'm so sure we'll get it right, sooner or later.

If Barack Obama can filter the noise from "seasoned professionals" and draw directly from his life experience, then "yes, we can" "fix the economy" and most of the other things we have to "fix."

If the signal can break through the noise, I am sure we can take the lead in fixing Urban High School education. The really neat thing is that most of it is about delivering contextual accurate information in the form of Print.

This blog viewership is growing nicely. Lots of viewers and some repeat customers who have the power to make BIG changes. Since I am a Baby Boomer who has seen impossible things happen before, at tipping point speeds, I know it can happen.

But how to break through the noise is always the biggest challenge. Actually it's the secret sauce of fixing high school ed. There is so much noise in a kid's life and a teacher's life and a principal's life and a school board's life and in the lives of all the smart people who are trying to get right, that simple obvious solutions are overlooked.

It's not rocket science. Just common sense systematically applied.

Full disclosure: I am not looking for a gig. I already did all the gigs in my life for fame and fortune. I love the role of Cranky Geezer. I worked 40 years to attain this status, and no one is going to take it away from me.

Tuesday, February 10, 2009

These folks could do the best Science K-12 Curriculum on the planet

picture gallery CNET News
"PALO ALTO, Calif.--The Palo Alto Research Center was built here by Xerox in the early 1970s and was chartered with creating information architecture to serve as a West Coast center of research and development for the company.

Linda Jacobson, PARC's communications and marketing manager, recently showed CNET News around the now-independent facility where laser printing and Ethernet networking--among many other innovations--got their start."

Reinventing Textbooks News edition 1.0

read the PR @ KIRTAS.com
"Today, Kirtas announces a partnership with the University of Pennsylvania Libraries to make over 200,000 titles available to the public in a unique way.

Using existing information drawn from Penn's catalog records, Kirtas is able to offer out-of-copyright books for sale through its own retail site, www.kirtasbooks.com. What makes this initiative unique is that the books can be offered for sale before they are ever digitized, so there is no up-front printing, production or storage cost."
I wonder who's getting the clicks.

Anyway, consider the difference between this and "time/content specific workbooks" or "textbook chapters on demand" or "MyTextbooks" or "MynewsLetters" or whatever name is going to work in any particular market.

"Content, IP, the school system will never change, blablablablabla," you say?

I guess you didn't see this article published way back in November 2007 at USA Today.

Free online materials could save schools billions.

. . . But the idea has been slow to make a mark in the less technologically savvy K-12 world.

That may soon change. Websites such as hippocampus.org offer free materials tied to high school textbooks, and several college-level open-source projects are trickling down to K-12 schools.

The California-based William and Flora Hewlett Foundation is funding K-12 open-source projects worldwide, including English-language training for native Chinese- and Spanish-speakers.

Here comes the really cool part!

But perhaps the most significant development is at the most elementary level. Last fall, a Florida textbook adoption committee approved Free-Reading, a remediation program for primary-school children that's believed to be the first free, open-source reading program for K-12 public schools. It's awaiting approval by Eric Smith, the state's incoming education commissioner, who could approve it by mid-December.

Here comes the ooops! moment. . .
Florida is one of the top five textbook markets in the USA, so its move could lead to the development of other free materials that might someday challenge the dominance of a handful of big educational publishers.

Gosh. I hope the folks in Texas and California don't get wind of this.

I don't know about you, but I'm smelling some very ripe low hanging fruit. So why exactly aren't why jumping into the textbook business? Or if we are, how come nobody knows it?

Print4Pay Hotel: Oce’ launched its new VarioPrint 4000 production b/w series

Read @ Print4Pay Hotel
"Oce’ launched its new VarioPrint 4000 production b/w series, which includes the VP4110 and VP4120:

- Uses CopyPress technology
- Low heat reduces limitations on media
- Does not slow down when running thick stock
- Single charge reduces static buildup
- Does not use developer
- VP4110 offers top speed of 106ipm for $39,961 MSRP
- VP4120 offers top speed of 120ipm for $45,961 MSRP
- Rated for 1.5 million impressions per month (max of 2.5 million/month)
- Both versions run 51ipm for 11’x17”
- 600x1200dpi with 141 lpi
- Back to front registration guaranteed at 0.5 mm"
"P4PHotel was envisioned as a means to satisfy our "Need for Knowledge" for the Copier Industry" What does it mean when they do posts on production equipment?

While continue to having meetings about getting our channels to support each other, the copier people are already ahead of us.

Didn't Ann start as a copier salesperson? Maybe instead of educating them, they should be educating us.

It is time for banks to behave like banks

read @Financial Times
"Just about everyone else believes that banks should in future be, well, banks: the reliable, responsible and financially sound institutions needed to make the capitalist system work. Some even harbour the hope that they might start to rebuild decent relationships with their customers."
With a little editing it could read,
It is time for Printers to behave like Printers

"Just about everyone else believes that Printers should in future be, well, Printers: the reliable, responsible and financially sound institutions that can Print, with minimum friction at an affordable price. Some even harbour the hope that they might start to rebuild decent relationships with their customers."
"Do what you do best. Outsource the rest." - Jeff Jarvis
What our industry does best is Print. All the rest is window dressing.

The big problem on the ground that is crying for a solution is making it easy, reliable and affordable to Print and still meet or reduce the budget.

The big problem that is crying for a solution from the vendors is making it easy, reliable and affordable for everyone to Print, while still meeting the goals of the plan.

"Some even harbour the hope that they might start to rebuild decent relationships with their customers"

Monday, February 9, 2009

Digital Print and Reinventing Textbooks Part 1

To be clear, my passion is to fix the educational system.

Based on my experience plus what I've seen and read, the problem is not that hard. It doesn't require a lot more money. It's a question of focus and breaking through the noise in our public schools with an amplified signal.

I am agnostic whether Xerox, HP, Canon, Oce or Ricoh take the lead. Of course, since I am a Xerox stockholder, I would prefer it be Xerox. But shares can be kept or sold.

To that end, I am today beginning a series that outlines how to get from here to there. I will try to sketch out my ideas about how present strengths can be leveraged to get this done faster, rather than slower.

I believe that if a serious player focuses on this space, it will help deal with the destruction of social capital that is entailed in firing good, smart, experienced people. To be clear, I appreciate that legacy overhead must be eliminated for the corporation to thrive going forward.

Part 1:
Here's the use case:
Science teacher X is planning a lesson on Y science topic next week. It's been really hard to keep the class on track because that's always the way it is in a real life classroom.

She goes to a website. The content is vetted by our Science Consulting Group, who are presently doing the work anyway.

At the website, she chooses the content that is right for her classes, next Monday.

A local Print providerprints and delivers 30 booklets - say 16 pages - for the class in a day or two. If the content is aligned with standards and a quiz is included, why wouldn't anyone prefer this to a heavy out of date textbook that you can't write in?

The secret sauce
The students could be required to highlight - in the physical magazine - the parts they don't understand or find particularly interesting. If a quiz is included, the booklets are collected at the end of the unit. That gives the teacher great guidance on which student gets it and which students don't. It is guidance that can be taken home and mulled over. As opposed to a meaningless test score that can be used for sorting, but is meaningless for feedback to teach.

In future posts, I will look at the problem from the bottom of the pyramid, the middle of the pyramid and the top of the pyramid.

I welcome comments and especially criticisms until we get this right.

More clicks + more smart kids.

Here comes Kindle. There go textbooks.

Kindle 2.0 will reinvent textbooks for college. Kindle 3.0 plus POD space/time specific workbooks will reinvent textbooks for K-12.

from Amazon.com:
Say Hello to The New Kindle
Slim: Just over 1/3 of an inch, as thin as most magazines

Lightweight: At 10.2 ounces, lighter than a typical paperback

Wireless: 3G wireless lets you download books right from your Kindle, anytime, anywhere; no monthly fees, service plans, or hunting for Wi-Fi hotspots

Books in Under 60 Seconds: Get books delivered in less than 60 seconds; no PC required

Improved Display: Reads like real paper; now boasts 16 shades of gray for clear text and even crisper images

Longer Battery Life: 25% longer battery life; read for days without recharging

More Storage: Take your library with you; holds over 1,500 books

Faster Page Turns: 20% faster page turns

Read-to-Me: With the new Text-to-Speech feature, Kindle can read every book, blog, magazine, and newspaper out loud to you

Large Selection: Over 230,000 books plus U.S. and international newspapers, magazines, and blogs available

Low Book Prices: New York Times Best Sellers and New Releases $9.99, unless marked otherwise"