Friday, November 6, 2009

BPO is a good game, until you lose a customer.

Working at the top of the pyramid is good, but very dangerous.
R.R. Donnelley 3rd Quarter profit drops 92%
- Printing Industry News from WhatTheyThink

"Substantially all of the restructuring and impairment charges in the third quarter of 2009 were associated with the previously reported termination of a significant long-term customer contract in the business process outsourcing reporting unit within the International segment."

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