Recently, Xippa has seen an unprecedented move by the “Big Boys” to scale back their commitment to put teeth in their copier and printer maintenance contracts. No mention of uptime or response time guarantees can only be viewed as “if they don’t ask, don’t mention it” i.e. Buyer Beware. The dealer community, who make their own decisions, are going the other way. “Love it or Leave it” Programs are flourishing. Stay on the side of the customer and the dealers will prevail against the “Big Boys”.
Wednesday, June 3, 2009
MPS: Just in from Xippa.net the opportunity for independent MPS
at 11:36 AM